Helpdesk Support Technician

  • Full Time
  • Randburg
  • Apr 30, 2021

Duties and Responsibilities

  • Operate helpdesk and log calls
  • Support users with login and passwords
  • Support users with windows issues
  • Operate within the SLA with business
  • Windows Server support (VMware)
  • Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services
  • Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata,
    Softline, Microsoft, EMC
  • Obtain and manage quotes for certain 3rd party services and hardware
  • Create purchase orders on the system for certain IT procured services and hardware
  • Perform routine and periodic tasks such as removing backup tapes completing daily check logs and files
  • Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time
  • Assist users with mobile and remote communications
  • Assist with third party connections to and from the company up to platform level
  • Maintain the Server room environment both operationally and physically
  • Ensure operational availability of video conferencing equipment
  • User account management
  • Internet Website and Intranet webmaster
  • Operate within the policies and procedures
  • Rotate job roles with the Network and Server support

Knowledge/Technical Skills/Competencies

  • Team player with good communication skills
  • Work under pressure and to time lines
  • Work unsupervised and be disciplined
  • Be methodical
  • Display troubleshooting capability
  • Helpful and engaging manner, including phone support
  • Be mindful of quality and continuous improvement
  • Technical
  • Active directory and Exchange
  • Windows 7/8/10
  • Windows Server 2003 – 2012 and above
  • TCP/IP
  • Microsoft Office 2010/13
  • Smart phone platforms
  • Microsoft DPM
  • Microsoft Endpoint Protection and Kaspersky
  • Microsoft System Centre and Mimecast
  • Digidata (User Account Management)
  • Web technology i.e. Joomla
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