PROJECT MANAGER
Duties and Responsibilities
Project Planning and Execution:
- Develop detailed project plans, including scope, milestones, deliverables, timelines, and resource allocation
- Coordinate project activities, ensuring adherence to BPR methodologies and best practices
- Monitor progress, identify risks, and implement mitigation strategies
Process Analysis and Mapping:
- Coordinate process analysis efforts, identifying pain points, bottlenecks, and areas for improvement
- Create process maps (as-is and to-be) to visualize current and future workflows in conjunction with the appointed business partner
- Collaborate with stakeholders to define requirements and gather user stories
Solution Design and Implementation:
- Work closely with business partners, process owners, and technology teams to design innovative solutions
- Evaluate technology options and recommend tools or systems to support process enhancements
- Facilitate solution vetting and selection
Change Management:
- Communicate project goals, progress, and outcomes to stakeholders at all levels
- Prepare change management strategies to ensure smooth adoption of new processes
- Address resistance and promote buy-in from all stakeholders
Quality Assurance and Continuous Improvement:
- Establish quality standards for re-engineered processes
- Monitor post-implementation performance and gather feedback for further refinements
- Relationship management with clients and key stakeholders
- Establish and maintain relationships with third parties/vendors
- Create and maintain a comprehensive project documentation pack
Education Requirements and Competencies
- Diploma/Degree in Project Management
- Minimum of 5 years of proven track record in experience in project management, specifically in process re-engineering
- Proficiency in process mapping tools and methodologies
- Strong analytical skills and ability to identify process inefficiencies
- Excellent communication, negotiation, and stakeholder management skills
- Possess financial acumen and budget skills
- Must be a problem solver with strong decision-making abilities
- Must be able to work under pressure, maintain strong ethics and adapt to the dynamics of a diverse workforce
- Must have excellent written and verbal communication skills
- Possess a valid driver’s license