• Full Time
  • KZN-Pinetown
  • May 17, 2022

Duties and Responsibilities

  • Answer the telephone in a professional manner Screen Calls and route calls accurately
  • Take accurate messages and forward them timeously
  • Welcome visitors and redirect them to the appropriate person Ensuring neat administration of the following:
  • Sorting and distribution of mail and other official documentation
  • Reception area
  • Courier documents and parcels as and when requested
  • Screening and routing of incoming and outgoing mail – hand delivered (courier)
  • Assist with other functions as per manager’s instruction


Knowledge / Experience / Skills / Abilities

  • Above average verbal communication and listening skills
  • Ability to withstand pressure and provide above average services Must at all times be diplomatic and assertive
  • Ability to work independently and use initiative along with problem solving abilities Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team
  • Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
  • Basic knowledge of the Labour Relations Act would be an advantage
  • Must be a good team player and achieve objectives as set out by the Regional Secretary
  • Must be meticulous in carrying out tasks/instructions etc Must be patient
  • Knowledge of the company and its functions would be an advantage



  • Matric (Grade 12) or equivalent qualifications
  • Customer orientated behavior essential (callers, service providers, agents) At least 1 year switchboard operation
  • Presentable and professional attitude Fluent in English
  • Bilingual advantageous
  • Computer Literacy essential
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